Customer Service Apprenticeship Level 2
A level 2 apprenticeship is suitable for candidates who have a particular customer service/administrative job roles and are working in a customer service environment.
The customer service apprenticeships are designed to provide work-based training, development and new learning opportunities, to develop the apprentice’s knowledge and skills within the work place. Because Customer Service Apprenticeships can be used in all sectors, it is difficult to identify specific job roles that an apprentice may be carrying out. However many industries and organisations are now recruiting bespoke ‘customer service’ staff and by achieving these apprenticeships, young people have a qualification that can be used across sector boundaries giving more opportunities for full employment in a dedicated customer service role.
The apprenticeship consist of an NVQ, a technical certificate, functional skills and completion of an Employers Rights and Responsibility workbook (ERR). At level 2 you will need to complete 28 credits, (8 credits of the mandatory units and 20 from the optional credits from the NVQ units).
There are no formal entry requirements, but candidates should be working over 30 hours per week. All candidates will need to attend an information session before starting the programme. All candidates will need to undertake a literacy & numeracy assessment prior to starting the apprenticeship training.
Progression routes for Level 2 Intermediate Apprentices could include:
moving on to a Customer Service Advanced Apprenticeship (Level 3)
- Lectures 9
- Quizzes 0
- Age 16+
- Employed Contract
NVQ Certificate Mandatory Units:
Employee rights and responsibilities