Hospitality Team Member Apprenticeship Level 2 Standard
Set by employer.
None specified. Before taking their end-point assessment apprentices must: * achieve level 1 English and maths (equivalent to GCSEs at grades D to G) * take the test for level 2 English and maths (equivalent to GCSEs at grades A* to C)
What apprentices will learn
- customer service principles, including customer satisfaction and meeting expectations
- business knowledge such as achieving targets, handling payments and stock, and unique selling points
- communicating with customers
- personal conduct
- team working, including leadership and supporting team members
- specialist skills: alcoholic drinks, barista, concierge and guest, conference and events, food and drink, food production, house-keeping, reception or reservations
- health and safety law, standards and regulations relevant to hospitality
Details of standard
A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods. Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting. The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.
All hospitality team members must have the following introductory knowledge
- Understand what hospitality means; the culture of the industry and why delivering a customer experience to meet and exceed customer’s expectations is so important to hospitality businesses.
- Appreciate the importance of hospitality behaviours such as personal conduct, being adaptable, using initiative and communicating with a diverse range of people.
- Know the range of businesses and establishments that make up the hospitality industry, their differences and similarities and the variety of job roles and progression opportunities that are available.
Employers will set their own entry requirements in order to start on this apprenticeship
The minimum duration for this apprenticeship is 12 months.
Progression from this apprenticeship is expected to be onto a hospitality supervisory or team leading role.
This apprenticeship standard is set at level 2.
- Lectures 14
- Quizzes 0
- Duration 12 Months
- Age 18+
- Employed Contract